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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All HLPC products

The group "New Technologies" offers for review the products of the plant HLPC: agaroses, amino acids and their derivatives, standard atomic absorption solutions, buffers, reagents, solutions, indicators and staining solutions, dyes, stains, chemicals, enzymes, coenzymes, solvents, laboratory cleaning products, indicator paper, rare earth elements, actinoids and their salts, scintillators, substrates, carbon nanotubes, clay nanopowders and polymers, oxide nanopowders, metal nanoparticles, composite nanoparticles, water testing kits, Teflon bottles, glasses, lids, flasks, flasks, crucibles, blades, tweezers, funnels, storage tanks, eurocubes, laboratory detergents
  • Chemical reagents for laboratory and production HLPC
    Chemical reagents for laboratory and production
    SUS, SS, VMS, REA, etc.
  • Nanotechnology products HLPC
    Nanotechnology products
    NC, NM, NP, NX, NT, etc.
  • Water Testing Kits HLPC
    Water Testing Kits
    KIT028, KIT026, etc.
  • Laboratory supplies HLPC
    Laboratory supplies
    TBK010, TBKC10, etc.
  • Packaging materials HLPC
    Packaging materials
    028835, MA04, MA02, etc.

NEW TECHNOLOGIES GROUP

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